FAQs

① Site preparation: whether the handling tools, hoisting tools, assembly tools, water and electricity are complete, whether the raw materials are in place, and whether there are obstacles (columns, roofs) on the installation site;
② Determine the operating technicians and operators;
③ Confirm whether there is a pit and whether the size is correct and reasonable;
④ Check whether the issued equipment number is missing and whether the manual is complete.
⑤ According to the material granulation, whether the equipment is complete.
⑥ Explain safety common sense to the on-site staff and give technical guidance.
⑦ After the installation and debugging is completed, the customer's technicians or operators must clarify the main equipment of the production line, and follow the instructions for operation and maintenance. The set time of the dry oil pump, the maintenance simulation operation of no oil at the oil outlet.

1. What is your raw materials? (to confirm mould pressure ratio of machines ) 2. What is the moisture content of your raw material?3. How many output capacity do you want per hour / month/ year? Note: If the moisture is high, you need a dryer, becuase the suitable moisture content to enter pellet machine is 13-15%. Andplease provide us above detailed information, then we would design the most suitable production line with reasonble offers.

We have a detailed Assemble / Disassemble Instruction Video, please click the link to view：https://www.woodpelletmill.net/service

1.Before the worker gets on the machine, the operator must read the instruction manual carefully to understand the various technological processes of the equipment.
2.In the production process, strictly follow the procedures and operation sequence, and carry out the installation operation as required.
3.The main equipment needs to be installed and fixed on a flat concrete floor and fixed with screws.
4.Smoking and open flames are strictly prohibited at the production site.
5.After each boot, it needs to be idle first. After the equipment runs normally without abnormality, the material can be fed evenly.
6.It is strictly forbidden to add hard impurities such as stones and metals into the feeding device. In order to avoid damage to the granulation chamber, iron should be removed before granulation.
7.It will be dangerous, if the material is moved by hand or other tools during the operation of the equipment.
8.If abnormal noise occurs during the production process, the power supply should be cut off immediately. After checking and handling the abnormal situation, the production can continue.
9.The feeding must be stopped first, and then the machine should be shut down. After the raw materials of the feeding system are processed, the power supply should be cut off.

12 months warranty but except quick waering parts.

Of course. Our company has professional installation engineers team and specialized after-sale service team. When the machinesarrive your factory, we will send our installation engineers to your factory Our engineers will Guide you to install the machinesand training your workers how to operate the machines and maintain the machine.

Our machines can use 380V, 220V, 240V, 415V, 480V, and 50Hz, 60Hz.