FAQ

The target market of our brand has been continuously developed over the years. Now, we want to expand the international market and confidently push our brand to the world.

Regular FAQ
Operation Guide

General questions to design the production line for you?

1. What is your raw materials? (to confirm mould pressure ratio of machines ) 2. What is the moisture content of your raw material?3. How many output capacity do you want per hour / month/ year? Note: If the moisture is high, you need a dryer, becuase the suitable moisture content to enter pellet machine is 13-15%. Andplease provide us above detailed information, then we would design the most suitable production line with reasonble offers.
How long is your guarantee?

12 months warranty but except quick waering parts.
Will you send engineers to install the machines?

Of course. Our company has professional installation engineers team and specialized after-sale service team. When the machinesarrive your factory, we will send our installation engineers to your factory Our engineers will Guide you to install the machinesand training your workers how to operate the machines and maintain the machine.
Voltage requirement?

Our machines can use 380V, 220V, 240V, 415V, 480V, and 50Hz, 60Hz.

General questions to design the production line for you?

1. What is your raw materials? (to confirm mould pressure ratio of machines ) 2. What is the moisture content of your raw material?3. How many output capacity do you want per hour / month/ year? Note: If the moisture is high, you need a dryer, becuase the suitable moisture content to enter pellet machine is 13-15%. Andplease provide us above detailed information, then we would design the most suitable production line with reasonble offers.
How long is your guarantee?

12 months warranty but except quick waering parts.
Will you send engineers to install the machines?

Of course. Our company has professional installation engineers team and specialized after-sale service team. When the machinesarrive your factory, we will send our installation engineers to your factory Our engineers will Guide you to install the machinesand training your workers how to operate the machines and maintain the machine.
Voltage requirement?

Our machines can use 380V, 220V, 240V, 415V, 480V, and 50Hz, 60Hz.

FAQs

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